Please note due to the current situation our courier may experience delays with orders going through their network. We will not be held responsible for delivery times that fall outside of the stated timeframe.
“The best things in life are free”, or so the saying goes. Unfortunately the transport industry doesn’t share this philosophy and if they did they certainly wouldn’t be in business for very long. Given the current situation of driver shortages within the UK, it should come as no surprise that delivery costs are at an all time high; and because of the solvent nature of our Exterior Timber Stabiliser we also require a specialist ADR licenced haulier to deliver your order. With this in mind we add a small contribution (less than half the true delivery cost) towards delivery for orders less than a specified amount. Or if you live in certain areas of the country where our hauliers charge a premium to make a delivery, we will also add a nominal delivery contribution to your order. See below for contributions:
England & Wales
Orders under £54.99 are subject to a nominal contribution towards delivery costs of £6.99.
Orders over £54.99 are entitled to free delivery* . *Items ordered on any business day (Monday – Friday) excluding bank holidays will usually be delivered within 4 to 5 working days (excluding weekends).
2 to 3 working days* – £6.99. *Orders are despatched within 1-2 working days and sent on a 24 to 48 hour delivery service (excludes weekends and bank holidays).
Saturday delivery (before 12 noon)* – £19.99. *Please check during checkout if this option is available to you as it’s not available for all postcodes. Orders will need to be placed by 5pm on the preceding Thursday to qualify for a Saturday delivery. Please don’t place the order later than this and expect delivery on the Saturday as we hate to disappoint our customers.
Scotland
Scottish Mainland – DD (EXCEPT DD8-DD11, see Remote Scottish Mainland below), DG, EH1-EH55, EH91, EH99, FK1-FK6, G, KA1-KA26, KA29 & KA30, KY, ML, PA1-PA19, PH1-PH2, TD
Orders under £54.99 are subject to a nominal contribution towards delivery costs of £7.99.
Orders over £54.99 are entitled to free delivery* . *Items ordered on any business day (Monday – Friday) excluding bank holidays will usually be delivered within 4 to 5 working days (excluding weekends).
2 to 3 working days* – £7.99. *Orders are despatched within 1-2 working days and sent on a 24 to 48 hour delivery service (excludes weekends and bank holidays).
Saturday delivery (before 12 noon)* – £19.99. *Please check during checkout if this option is available to you as it’s not available for all postcodes. Orders will need to be placed by 5pm on the preceding Thursday to qualify for a Saturday delivery. Please don’t place the order later than this and expect delivery on the Saturday as we hate to disappoint our customers.
Remote Scottish Mainland – AB, DD8-DD9, FK7-FK21, IV1-IV28,, IV30-32, IV36, IV40, IV52-IV54, IV63, KW1-KW14, KY99, PA21-PA40, PA80, PH3-PH13, PH15-PH26, PH30-PH41, PH49-PH50.
2 to 5 working days* – £15.00. Yes we know it’s a lot guys but delivery costs are extremely high to these postcodes. Thanks for your understanding. *Excludes weekends and bank holidays.
How our delivery service works?
At Timmersol we aim to offer our customers a delivery experience which is quick, efficient and hassle-free. We use a courier that offers an efficient service across mainland UK. Every attempt is made by ourselves and the courier to ensure your parcel is with you as quickly and efficiently as possible.
How do we notify you about the order delivery?
Once your order is collected by our shipper, we will send you the shipped notification email. The shipped notification email has the delivery tracking code, which you can use on the Couriers website to identify the current location and status of your order.
How do I check my order status?
Once you have placed a new order, you will receive an e-mail confirmation that the order is placed and being processed. Every time the order status is changed you will receive further updates by e-mail. You can also check the status of your order any time on the Timmersol website. Click the “My Account” link at the top of the website, then login as an existing customer. Select the order you want to check and click on it in the list available to check further details.
Our order status notifications offer comprehensive details allowing you to track the progress of your order throughout the entire process:
If the payment was successful the order status will change to “processing”. When we send your order off to our packing dept the order status changes to “ready for packing”. When our packing dept receives your order the status changes to “packing”. Once your order is packed and received into our loading dept the order status changes to “ready for shipping” and once our shipper has collected your order the order status changes to “shipped”. Finally a member of our Customer Services team keeps an eye on your order and when delivery has been made (or our shipper leaves you a card) we’ll change the order status to “complete”
How to track your parcel
Once you have placed an order, you will receive an email confirmation that the order is being processed. When we despatch the goods you will receive another email with your Tracking number. You can then visit the relevant tracking website and enter your tracking details. You will then be able to view the status of your delivery once your order has been collected by our courier. Please be aware that your tracking number may not be live in the couriers system straight away and it may not be until later on in the evening that you are able to track your parcel.
If you would like to ask any questions on the above or have any questions that may not have been answered above please contact us by email at info@timmersol.co.uk